Return Period: If you are not completely satisfied with your purchase, you can return it to us within 3 days of the delivery date for a refund or exchange.

Eligibility: To be eligible for a return or exchange, your item must be unused, unopened, in the same condition you received it, and in its original packaging. Please include a receipt or proof of purchase.

Non-Returnable Items: Opened products cannot be returned or exchanged due to hygiene and public health reasons. This includes but is not limited to: opened incense sticks, opened oils, and opened food products.

Damaged or Defective Products: If you received a damaged or defective product, please notify us within 48 hours of delivery with photos of the issue so we can address it promptly.

Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges: We only replace items if they are defective or damaged. If you wish to exchange a product, please contact us at

Shipping Costs for Returns: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address: Please contact us at to get the correct address where the item should be returned.

Processing Time: Refunds or exchanges may take up to 10 business days to process once we receive the item.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material, and return postage fees.

Please note that this policy may be updated from time to time, and the latest version will always be available on our website. If you have any further questions about our Refund & Exchange Policy, please contact us at